If I could pick one thing to do all day long for the next 10 years, without a moment’s hesitation, it would be tinker with server hardware. I’m talking about the kind of stuff that your IT department geeks are too ashamed of talking about by the water cooler.
Unfortunately (or fortunately) my role in the company has drifted into another arena and I rarely get to geek out. Yesterday (Wednesday, Nov 1st) was an exception. Shared server ORANGE, is a mature server that has been running for almost two years without any major issues. It hosts several hundred websites and is by no means overloaded. But in the past two weeks it was having high server load that could not be explained.
While only a handful of customers noticed that email was arriving slower than usual, our network admin was busy putting out this “fire” by following every procedure to decrease load. This helped stabilize the situation somewhat, but it was a patch at best, and by no means a solution.
When all possibilities were exhausted, I was called in to make the final call. My directive was to upgrade the hardware and take our users out of the line of fire, and then troubleshoot the old parts to see what is causing the problem.Â To make the story a little shorter, that’s exactly what they did and it made a tremendous difference.
So if you ever wondered what some of these systems consist of, here is a base line shared hosting system that we use today:
Normally the shared servers use SCSI hard drives which are much faster than SATA, but to ease the transition of an already working server, WD Raptors were used because we could simply take out one of the old drives and rebuild the array onto the new (much faster) Raptors, one at a time.
It sure worked well! No delays of any sort!Â And it turned out to be a bad drive in the array that could not keep up with the rest of the healthy hard drives and was slowing down write operations.
So the moral of the story, most problems disappear if you just throw money at them.
From using your hosting services for dozens of web clients and appreciating your wonderful customer service (all the while enjoying spending my meaty affiliate checks), I look forward to growing with you and watching you evolve surely and steadily into a powerhouse of a force to be reckoned with for your competitors. In an overcrowded abyss of hosting providers it is an absolute MUST to stand out above the crowd if you want to claim your stake and play with the big boys. Period. All I can say is this...Look Out World - GAME ON!!!
eBoundHost provides the very best service I've experienced in hosting. It takes less than 24h to get an answer to any question. They're great.
eBoundHost.com has been a dream to work with. My questions are answered in minutes, the price is very reasonable, the interface is great, I am very happy with how smooth everything works.
Over the years, I've dealt with many companies. None come close to equaling the service and price offered by eBoundHost.
I have worked with many hosting companies over the course of my years in the website building and design business. I can say with certainty that eBoundHost.com is among the elite companies. I would and have recommended them to anyone.
EXCELLENT across the board, super quick reply to questions (about 15-30min). Outstanding! Loads of features, excellent price! Loads of space and bandwidth!
I came to eBoundHost after a very bad experience with a so called "big boy" - you know one of those places you are only a number. I have been a satisfied customer for more than 4 years now. The support is second to none.
Cost, technical support and promptness of return calls are of paramount importance to me since most of my work is done on the road and waiting for a reply is frustrating. eBoundHost has been a pleasure to work with friendly, courteous and professional.
Every time I call with a problem or question, Everyone, especially Denis has always stepped up to the occasion. As usual he solved yet another problem I had. You have a superlative customer service. It doesn't get any better. Keep it up guys.
I'm Stan Bogdashin, a customer of your hosting company for the past 2 years. Our company provides web design, development and Search Engine Optimization (SEO) services. Want to thank you for helping us by providing great hosting seamless support - this is why I continue to recommend you and don't use anyone else for hosting!
eBoundHost is the best. I have dealt with many hosting providers over the last 10 years. eBoundHost surpasses them all. Absolutely the highest level of quality service anywhere. Do yourself a big favor and sign on with eBoundHost.
SUPER SUPPORT - even during "off hours" - Sundays & holidays. Responses have always been within minutes of the initial call or email. The BEST vendor I have ever used in my 10 plus years as a webhosting services consumer.
We at Alico have 4 domain names which we started subscribing at eBoundHost since more than 4 years. In brief they are the best webhosting provider with a sexy Control Panel and perfect fast response support.
eBoundHost.com has the best customer service in ANY industry. Their support staff answers phone calls and emails immediately and they have time and time again gone over and above their responsibilities to make sure I am taken care of and that my clients are happy. I have many websites hosted here from small business to corporate level and have dealt with many hosting companies in the industry and eBoundHost.com is by far the BEST hosting provider there is. Great prices, great service, great hosting packages, and a killer reseller program! THANK YOU AGAIN :)
1) Their technical support people are always available to help with questions. 2)Server and network speed excellent. 3)Everything works great. 4)I highly recommend them!!!Thank you.
Reliability and customer service that is rare and refreshing. We have been using eBoundHost for several years and unlike many companies who's service wanes over the years, the staff at eBound has consistently delivered top notch performance. Bravo!