Final maintenance window

This weekend, Saturday 11/22/2008, we have a scheduled outage.  Some customers are going to receive the following text.  Just to make sure that everyone has a chance to know what is happening, here is an update.

If you don’t hear from us in the next 24 hours, then your account is not effected.

==============================

Dear eBoundHost Customer,

This upcoming Saturday night, November 22nd, 2008, the server which hosts your account is scheduled for maintenance.  The service window is between 9pm (21:00) and 3am (03:00) with an actual expected outage of 30-60 minutes.  This impacts, shared hosting, vps and dedicated hosting customers.  All times are in the Central Time Zone, GMT -6.

Over the past few weeks some servers have been upgraded in anticipation of this event.  We appreciate your patience through this final scheduled outage.  After this maintenance window, we do not foresee any more wide ranging outages, only the occasional kernel upgrade which requires a quick reboot.

Due to phenomenal growth in the past two quarters, we are upgrading hosting facilities.  This will allow us to provide faster throughput, lower network latency and ability to scale with demand.  Additionally, our equipment is being consolidated into a formation that will make it more resilient to power failure and less susceptible to overheating.  In a nutshell, things are getting even better.

As always, it is recommend that you keep a full backup of your entire account, including website, email and database.  We provide excellent tools for backing up your account, check your control panel.  Data loss is not anticipated but you can never have too many backups!




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GREAT customer service and tech support, with professional, yet personable service.

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1) Their technical support people are always available to help with questions. 2)Server and network speed excellent. 3)Everything works great. 4)I highly recommend them!!!Thank you.

Jindrich Radic

EXCELLENT across the board, super quick reply to questions (about 15-30min). Outstanding! Loads of features, excellent price! Loads of space and bandwidth!

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eBoundHost.com has the best customer service in ANY industry. Their support staff answers phone calls and emails immediately and they have time and time again gone over and above their responsibilities to make sure I am taken care of and that my clients are happy. I have many websites hosted here from small business to corporate level and have dealt with many hosting companies in the industry and eBoundHost.com is by far the BEST hosting provider there is. Great prices, great service, great hosting packages, and a killer reseller program! THANK YOU AGAIN :)

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Keval

SUPER SUPPORT - even during "off hours" - Sundays & holidays. Responses have always been within minutes of the initial call or email. The BEST vendor I have ever used in my 10 plus years as a webhosting services consumer.

EG Pursley

I waited to write a review until I had absolutely everything working, thinking that something would come up that eboundhost couldn't solve almost immediately. I've never been so happy to be wrong - their customer support is just incredible.

Shannon I

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Ahmed Hussein
AlicoUAE

I have been a customer since December of 2001, and the service has been nothing less than excellent. I would recommend eBoundHost highly.

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Jerry Stark

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Bart W

Excellent response to questions and issues. Fabulous uptimes. Personable tech support.

Lisa Cowan

Reliability and customer service that is rare and refreshing. We have been using eBoundHost for several years and unlike many companies who's service wanes over the years, the staff at eBound has consistently delivered top notch performance. Bravo!

Don Bailey

eBoundHost is really the best hosting service in today's marketplace. Fast and efficient customer service with excellent IT knowledge. Good price and many bundled extra options. Highly recommended!

Goran Paunovic
Artversion Creative Agency

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Steve Berry

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