Happy holidays everyone!

Whatever you celebrate, we can all join together and wish each other a happy holiday season.  With such awful weather (in Chicago), it’s the perfect time to gather indoors and spend time with the family.

Due to holidays our team is operating on a skeleton crew for the next few days but we are still here for you if you have any questions, concerns, or just want to say “hello!”

Have a happy and safe holiday season and we’re looking forward to working with you in 2009!

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Network Maintenance Completed!

Maintenance took longer than originally anticipated, but the extended time was used for wire routing and other such non-disruptive tasks.  Total customer outages were between 12 minutes and 57 minutes, depending on server.

All considered it was a great success!

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Final maintenance window

This weekend, Saturday 11/22/2008, we have a scheduled outage.  Some customers are going to receive the following text.  Just to make sure that everyone has a chance to know what is happening, here is an update.

If you don’t hear from us in the next 24 hours, then your account is not effected.


Dear eBoundHost Customer,

This upcoming Saturday night, November 22nd, 2008, the server which hosts your account is scheduled for maintenance.  The service window is between 9pm (21:00) and 3am (03:00) with an actual expected outage of 30-60 minutes.  This impacts, shared hosting, vps and dedicated hosting customers.  All times are in the Central Time Zone, GMT -6.

Over the past few weeks some servers have been upgraded in anticipation of this event.  We appreciate your patience through this final scheduled outage.  After this maintenance window, we do not foresee any more wide ranging outages, only the occasional kernel upgrade which requires a quick reboot.

Due to phenomenal growth in the past two quarters, we are upgrading hosting facilities.  This will allow us to provide faster throughput, lower network latency and ability to scale with demand.  Additionally, our equipment is being consolidated into a formation that will make it more resilient to power failure and less susceptible to overheating.  In a nutshell, things are getting even better.

As always, it is recommend that you keep a full backup of your entire account, including website, email and database.  We provide excellent tools for backing up your account, check your control panel.  Data loss is not anticipated but you can never have too many backups!

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VPS maintenance complete

Several VPS servers were down tonight for software and hardware maintenance, if you did not receive a notification ahead of the maintenance, your system was not effected, feel free to stop reading.  Everything is now back online and arrays are happily rebuilding.  Most servers experienced 15-20 minutes of total downtime but one server in particular took over 45 minutes to finish the process.

Beyond the outage itself, customers were not impacted.  No data was lost and there is nothing you need to do post upgrade.

Great success!

Posted in Maintenance | 1 Comment

Get out and vote!

Its November 4th, election day in the USA, and all the nonstop political coverage is almost over. Whatever your political leaning, I’m sure we all agree on one important thing, electing our leaders is one of the few true freedoms we have. However you vote, its better than failing to show up. If you don’t like either candidate, then write in your own name. This is a much better way to protest than through aparent apathy. Howvever you vote, just vote.

Let’s hope that whomever takes the White House is going to unite the country that has been so bitterly divided politically for the last few election cycles.

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Always in our hearts – 9/11

As life gifts us with happy moments, we must always remember the tragedies of our past that shape our future.  9/11/2001, always in our hearts.

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Brief outage this morning

We were up and down sporadically this morning for about 15 minutes.  The network issue took a little bit of time to clear up, but we should not see any more downtime for the rest of the day.

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This is NOT our data center!

Someone emailed me these pictures and could not help but post them up for your amusement! This is the very opposite of how a data center is supposed to look.

Not our data center!
Not our data center!
Not our data center!
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Just to prove a point!

For a very good reason this article is being written and published entirely on my blackberry.

If nothing else it proves the point that you never know how your website is going to be accessed.

Like it or not, there is now a whole new dimension of compatibility to test for when designing your new website.

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Cloud Computing and Web Hosting

Having just come back from the HostingCon 2008 industry trade show, my head is still buzzing from all the presentations.  Everyone from hardware vendors (ICC-USA) to the great satan himself (Microsoft) was presenting their wares and as much as I hate to admit it, even the microsoft presentation was very impressive.

There was a lot to see this year from the vendors, but far more interesting were the presentations and group learning sessions.  Far less time was spent on the technical aspect this year than in previous years.  There were no “how to install XEN paravirtualization” classes;  instead, many sessions focused on the business itself, such as graphically mapping the company’s track record, how to evaluate your hosting company’s net worth, and some very interesting QA sessions with industry leaders who spoke about managing growth and valuation of assets.  Very grown-up conversations indeed!

The thing I noticed more this time than in past years is how the keywords “cloud computing” and “grid hosting” were thrown around the room.  It’s the new Web 3.0 terms that have had little meaning in the past but are now, all of the sudden, more tangible.

So what’s the deal? Grid/Cloud computing means: a “process/computation” moved off a single server into a “cloud” of computers.  A group of servers (can be tens of thousands) is presented as a single unit to handle a task with the combined power of all the processors/ram/storage.  In this model, all systems are the same when it comes to both hardware and software, and are completely interchangeable. Meaning that you can take any two systems and swap their physical locations in the cloud, they will not need to be reconfigured.  All systems perform the same task.

While this model works very well for parallelizable tasks such as graphics processing and mathmatical computation, it simply does not work for hosting a website.  A “grid” or “cloud” as they are being presented are far less useful than a “cluster” of servers.  While I may be too picky, I feel terminology is very important.  In our case, a Cluster is a group of systems, each performing a specialized task (web, mysql, dns, email), and presenting a unified interface to the Internet.  Here, you cannot take a server from the MySQL group and swap it with the server from the eMail group and expect them to work.  They are very distinct systems with differing hardware and software configurations.

This “cluster” model is a very old concept and is the only way to host the largest websites, such as facebook, myspace, youtube, google, yahoo.  When the existing systems are approaching saturation point and load spirals higher and higher, you simply add another front-end machine to the effected segment of the cluster to offload some of the processing.  When web traffic goes up, add another front end apache server.  Too many SQL queries, add another mysql machine.  In essense a Cluster is a collection of Clouds/Grids.  Each Cloud handles its specialized task and contributes to the performance of the main Cluster.

What I find infuriating is that some providers are talking about Cloud or Grid computing as though it’s the next step in VPS hosting.  This is so misleading that it makes my teeth grind.  There is no way to run a single VPS instance over a cluster/cloud/grid of computers.

When they market their VPS service this way, it makes a client believe that if the server that hosts their VPS, has a meltdown, their own system will continue to run on the rest of the cloud without interruption.  In fact, what happens is that a crashed system is a crashed system, and your VPS instance will also go down in smoke with the rest of the server.  And while it may be restarted almost immediately, it will still have downtime.

Also, they claim that you can scale out your VPS to unlimited levels, implying that it’s a trivial task to add more processing power.  The way they handle this is by adding other VPS instances of the same system and splitting the traffic with a load balancer.  This has it’s own tremendous issues because you cannot take a normal website, split it into two or more instances and expect it to function properly.  Websites have to be designed especially to handle this scenario.  For instance, MySQL files cannot be written to at the same time by two instances of MySQL without experiencing some very serious corruption.

More than that, this new “Cloud” model is billable based on usage of cpu cycles, bandwidth, disk access.  This means that you never really know how much it’s going to cost at the end of the month.  This is especially wonderful in the case of a Denial of Service attack which can burn through server resources like there is no tomorrow.

Today’s providers who claim to live in the Cloud, are using traditional hosting technology masked with a very fancy control panel.  In my opinion, cloud computing still has a long way to go before it’s going to be useful for our industry.  Today this technology is useful to a handful of customers.  For the rest of us, we have Shared hosting, VPS hosting, and Dedicated hosting.  With the incredible pace of technological advancement of individual servers, I don’t see a reason to move to the cloud.  Today’s web servers are more powerful than yesterdays supercomputers and this trend will continue for a long time yet.

Last thought, when the Cloud is going to become useful, we will add it to our product line.  For now, our products are every bit as useful as anything available today on the market, and without any fancy buzz words.

Posted in Hosting, How it works, Marketing | 2 Comments

Denial of Service

It’s good to be popular but it definitely comes with it’s own problems.  For instance, today, some clever folks decided to run a Distributed Denial of Service attack on the eBoundHost.com domain name.  They knocked us out of the web for a little bit of time, but luckily our monitoring system sounded an alarm and a tech was dispatched to fix the problem.

What happened?  A standard server simply cannot cope with several hundred servers trying to access a website at the same moment.  At first things work fine, then they slow down and finally, the server runs out of allowed processes.  The Apache web server is now effectively useless, hence the title: Denial of Service attack.

How does the attack happen?  Someone’s grandmother receives an email on her AOL account that promises to have pictures of her favorite relatives.  She opens the picture only to infect her computer with the most nasty Trojan virus known to mankind.  This Trojan proceeds to let his friends know that there is a party happening at grandmas house.  They come to visit and also infect the computer.  All sorts of fun things can be installed this way, for instance, software that turns this computer into a node on a botnet.  This botnet zombie is now fully in control of some 16 year old in Vietnam/Russia/Turkey/etc, and this computer can now participate in things like sending spam or a Denial of Service attack.

There are definitely ways to deal with this kind of situation.  First off, there are devices you can buy that deal with known DDoS patterns.  There are lists of known zombie ip addresses that you can block out on the router.  There are ways to deal with this type of situation.  Luckily this does not have all that often, and it is usually enough to merely let the attack work itself out.

This time the attackers were nice enough to have left us a signature of their work, and for that we are very grateful.  It really made the cleanup effort much easier.  So I wanted to say the following, we know you are out there and we know what you can do, and we are very impressed ;-)

Happy holiday weekend everyone!

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4th of July

Tomorrow is the fourth of July. This was the day The Declaration was approved and signed.  The day the Colonial Experiment became the American Dream.  The day everything changed.

This particular July 4th, is especially interesting.  I do not remember the last July 4th during a presidential campaign year because I didn’t happen to pay particular attention.  But today, our two (main) candidates will go on television and make flowery speeches and promise the world to us, just as long as we are willing to vote for them.  And then the political analysts are going to dissect and analyze every word and gesture and try to hide behind a journalistic lack of bias while steering the conversation in a particular direction.  And then the public is going to have private conversations about how a particular candidate is bad for our country and how the other guy/gal is going to be our savior.

Today’s political process seems very dirty.  The candidates appear inadequate, each in their own way.  The political commentators are biased and dishonest.  And the public seems to be the exact uneducated, unwashed masses, that are looked down upon by people who consider themselves the ‘elite’ and call the space between New York and Los Angeles, “flyover country”.

Somehow, I get the feeling that not much was different a hundred years ago.  Some Presidents have been unworthy of the title.  Newspaper publishers have been cheaters and liars, and the public, well the public literally didn’t bathe much.

But this is just an illusion.  The candidates at this level of the game are really the best of what is available to fill the Presidential shoes.  They may be unable to spell ‘potato’ or hold the book upsde down, but nobody can possibly stand up to this kind of scrutiny and constant pressure.  The candidates are good people who have already shown themselves to be good leaders.  The journalists are definitely opinionated but they maintain as much neutrality as possible and are balanced out by their colleagues on the other side of the political spectrum.  And the people are more politically savvy than they are given credit for.  When it comes down to it the system is brilliant.  And with all this imperfection, we somehow overcome the shortcomings and grow past the mistakes of our leaders.  Somehow, our country has been the innovator in almost every scientific field.  Somehow we have one of the highest qualities of life, and own the best ‘stuff’.  Even with the bad economy, most people have an excess of food, a flat screen television, relatively new car, a cell phone and computer.  We have it so good that we are STILL selling SUV’s the size of Caribbean inner city buses.  We invented the Internet.  We invented the automobile.  We invented the telephone.

Whoever wins the upcoming election, things are not bad now and they are probably going to remain pretty good.  The reason for this, in my opinion, is the very nature of our society.  We are Open Source.  We have checks and balances, we have the right to criticize our leaders, to replace them if necessary.  The right to become candidates and fix the system from the inside.  The system is not perfect, but we are always working on it.  We are a society that is truly governed by the people, from the people and for the people.

On behalf of the eBoundHost team, we wish a happy 4th of July to the world.

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How it works: server hardware

About servers. Everyone reading this post is making a connection to a server. In fact, you are making a connection to at least a couple. There is a server in your office or home that is allowing you to proxy onto the internet, most likely a wireless router, which connects through another server, the DSL or cable modem. There is a caching DNS resolver server on your ISP. An entire army of router servers between your home and our data center. And the last server in the chain is our web server, which actually hosts this content.

Lets narrow down the definition of a Server. We are not going to talk about IBM mainframes or Sun UltraSPARC based blade systems. Today, we care only about the servers which comprise the majority of the infrastructure of the websites you visit. These are normal computers just like you have in your house or office, with the exception of being confined into more efficient packaging. They use familiar Intel or AMD processors, normal DDR2 or faster RAM, and SATA hard drives. What really separates them from home PC’s is the software. But software is not what this blog is about.

Here is what one of our older servers looks like (below):


To compare, here is one of eBoundHost’s newest servers.  This form factor is unofficially called the ‘pizza box’ due to its small dimensions.


The first thing you will notice is that the new server is not as tall. Our older hardware uses 2u (units of space) while the new servers use 1u. This allows for greater density. Some servers use as much as 7u but these are specialty machines that are filled to the brim with hard drives in gigantic RAID arrays.

Side to side comparison:

old and new

These servers fit into specialty (read expensive) racks that have 42u of storage in each rack. This means that when filled with 2u servers, we can only install 21 machines instead of 42 1u servers. It’s a dramatic difference when you talk about a server room full of racks such as in our facility:

Of course the entire 42 units are not available for servers, there are switches, power distribution units, firewalls, intrusion detection equipment.  All considered, we are happy to have 30 servers in one rack.

There is also the consideration of electricity and heat. A rack full of servers eats electricity like a hungry SUV, and produces just as much heat pollution. 30 servers stacked on top of each other, blowing air into the same direction, require an amazing amount of cooling, which needs big air conditioners that move a lot of tonnes of air. That’s all I’m going to say about that. Data center challenges is going to be saved for another blog entry.

To jump back into server hardware. Here is the same 1u server without its cover.


Motherboard, CPU, heatsink, RAM, hard drive and a very powerful cooling fan. Seems simple enough. Another picture:


Every server is custom built. When an older machine comes off line, we generally sell it through eBay and build a new server to take its place. The nature of hardware is such that components wear out and fail eventually. Our clients and our reputation are far too important, so we give old hardware the boot and use all new equipment.

Here are some servers in action. The following pictures may not be completely safe for geeks, they may cause weakening of the knees and a desire to run out and fix something. Please refrain, it will pass:

1u servers

These (above) are dedicated servers. Inventory tags have been obfuscated in order to protect the innocent.

(below) Are some specialty machines which have 15k SAS (fast/expensive) hot swappable hard drives in RAID array. Used for our shared servers, VPS machines, and some powerful dedicated servers.


Each server is built by our staff. We love them so much that we have hundreds of them ;-)

More to follow, there is so much to cover: data center, operating systems, server software.

Posted in Hosting, How it works, Misc | 3 Comments

New VPS and Dedicated categories

Affiliates have been receiving $100 for each hosting account referral since the beginning of 2007. However, during a staff meeting last month (Nov), it was decided to raise the payout and make it more profitable to refer business to eBoundHost.

Shared hosting accounts (Home and Professional) remain at $100 per referral. However, VPS and Dedicated servers, are now their own respective categories and have been raised to $200 and $300 per referral.  The system works the same way, someone clicks through the affiliate link, orders a VPS and you receive the commission.

There are more details on the affiliate page, but in a nutshell this is the big news:

Hosting: $100
VPS: $200
Dedicated: $300

Keep up the good work and we hope all of you have a wonderful holiday season.

BTW, past referrals are not eligible for this payout, so don’t even ask!

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Thanksgiving Holiday

The Thanksgiving holiday is almost upon us. From the eBoundHost crew, I would like to wish all our friends who are observing this wonderful day, to have a good celebration and try not to have too much turkey (or whatever else).

This is the one holiday per year that seems completely innocent and not commercialized. Its spirit has somehow been preserved over the years and has not become a day to give cards or mandatory gifts, just to get together with your family around a dinner table and enjoy each other’s company.

On a related note, some of our staff are traveling around the country in the next few days, so we are running on a skeleton crew. If support runs a bit slower than usual, we hope you understand! (non critical/outage tickets only, of course)

So without any further delay, happy Thanksgiving.

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The fuss about FOSS

Recently i have been following some very interesting conversations in the Free Open Source Software (FOSS or just OS) community. In case you have been on the moon for the last 10 years and have not had any news updates, I’ll fill you in. There are entire communities of people who are continually building all types of software that they distribute for free on the Internet. These people are computer programmers, graphic artists, copywriters and others. The software they build ranges from an operating system like GNU/Linux or to the online encyclopedia Wikipedia, and my personal favorite, TiVo.These projects are built by mostly unpaid programmers who contribute their free time and knowledge to build a better program/operating system/encyclopedia. They are driven by an altruistic desire to build a better “whatever.” They, then release this “whatever” to the masses for free, who in turn take these programs and hopefully make money from their distribution or by providing support. Ideally, whenever someone makes money from these projects, they will turn around and support the project they are using, thereby supporting the programmers who in turn will be able to make an even better program. So this is an ongoing cycle with contributions helping to fund development.

Sometimes these free programs are backed by large companies such as Sun (creators of Java) or TiVo. They often distribute a core system free of charge and hope to get a user base hooked on their product so they could then sell them the advanced software with more robust features. And sometimes companies find it easier to find a open source project and build their own system on top of it. For example, there are wonderfully powerful SQL systems available for free, MySQL and PostgreSQL. They have been in development for 7+ years and are such powerful systems that the vast majority of today’s Internet applications are based on one or the other. It would be foolish for a small (or large) company to start building a product from the very ground up.

The potential of such integration is HUGE. Company A only needs to make sure that their product integrates with the FOSS project B. Company A does not need to worry about any potential security threats or unexpected crashes due to project B. Instead, the programmers for project B take care of all such issues. This way company A is able to focus on improving the usability of their own product, which, coincidentally, does not even have be FOSS.

So this gets us to the really interesting part, sometimes Open Source projects are not compatible with each other. You would think that these programmers would be smart enough to allow these programs to integrate, but the problem is not what you think. Sometimes their licenses are incompatible!

The two licenses that I’m most concerned about are the GPL and BSD licenses. The BSD license says “do whatever you want with this code” which means that you are free to take code and even distribute it as closed source, proprietary programs. Coincidentally, the Apple X operating system is based on FreeBSD with some (very major) changes. So according to this license, Apple is able to take the current FreeBSD code, change whatever they want to change and distribute it as an independent project. Thankfully, Apple was kind enough to contribute significant improvements back to the project, but they did not have to. The BSD license allows them complete independence. The company does not have to release its trade secrets, only what they chose to. However, it is in their own best interest to contribute back and make sure that FreeBSD continues to be a vibrant operating system. This way, for the next release of the Apple software, they simply grab the FreeBSD code base, apply their own changes to it, and they have an up to date system with full security patches.

So the point of this blog is the other, and probably more important license, the GPL. This one says, that you are free to distribute this program as long as you make all the changes available to the public. So any company that modifies the source code of any project, thereby improving it, will have to open up its changes (including trade secrets) to the greater community, and if these changes are quality, they are then going to be integrated into the main project. Linux is distributed under this license. The added complexity of GPL is that there are 2 separate GPL’s on the table today GPLv2 and GPLv3. The v3 is newer, more complicated and puts restrictions on how the code can be used. We are slowly making the transition from v2 to v3 but a lot of companies are unable to make this transition because they would have to open up their closed source addons to GPL’d software, which were allowed under v2. So companies have to make a choice, use old and buggy GPLv2 software or upgrade to GPLv3 and lose business. This is a big issue that is beyond the scope of this blog, and we’ll see how things work out in the coming years.

So as far as we’re concerned, the major difference between the two licenses are

BSD: you should do the Right Thing but we won’t force you
GPL: you have to do the Right Thing and contribute back to the project

As a active reader of the FreeBSD mailing list and Slasdot and various Linux lists, I have recently started to see a lot of chatter about how the GPLv3 license is superior to everything else. People froth at mouth (or keyboard) and spew such hatred towards the other camp. After reading through 10 pages of this drivel, I realized that these people are wrong. They are trying to make a better FREE license by putting more restrictions on how it can be used. This is ridiculous.

Seems to me that they forgot what all of this is about and are trying to bite the hand that feeds them. If you take out corporate money out of open source software, a lot of important projects will collapse. The real support ($$$) comes from corporations that support projects which help to make money. No corporate profit means no support. Live and let live, if someone makes good money using FOSS, more power to them!

Last time I checked, making money is good for the person/company making money and for the entire community which benefits from the added support, either through sponsorship or awareness which leads to more pubic support. Companies like Google, have entire teams of programmers working on Open Source software and contribute millions to improving other ongoing projects.

Not to mention that you simply cannot outlaw capitalism which is what they seem to be trying to do. If people are forced into the corner, they will find another exit. And guess what, the BSD license is not a bad alternative to GPL’d software. If the GPL people keep pushing, they will just drive away developers to the other camp.

FOSS is great for all of us. Everyone should step back, take a deep breath and refocus on building better software rather than bickering about nonsense.

Oh, and for the record, this entire document is entirely not open for redistribution without my permission. How is that for a license :-)

Posted in How it works, Misc | 1 Comment

Acts of God and other fun things

Thursday august 23rd, 2007, at approximately 11 pm, our backup power generator was unable to cope with a lightning strike to our data center and shut itself down.  A technician was dispatched from the generator manufacturer, CAT, and was on site in 15 minutes after the outage.  Battery power allowed our servers to keep working, however, the air conditioning units were disabled until generator power could be restored.  After approximately 20 minutes of battery power a decision was made to bring down the equipment in order to avoid heat damage.  Approximately at the same time as the network was being brought down, two mobile power generators capable of producing 1 Megawatt each, arrived on site on flatbed trucks.

After the two mobile generators started to feed the air conditioners and our main building generator kicked in, all servers were turned up to full service and were scanned for array problems. All together, most customers experienced about 30 minutes of outage.

In the last 24 hours, the Chicago area experienced floods, severe thunderstorms, and a tornado.  Trees are broken everywhere and one of our staff lost his car to a flood.  All things considered, we are very lucky that the damage was not any worse.

To head off any questions, yes we do have backup batteries, yes we do test the generator every month, and yes, we are prepared and have survived times this type of situation many times.  We apologize for the outage and will be happy to speak with you on an individual basis about how this effected your service and what we can do to help.

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Never a dull moment

Not a week goes by without some kind of emergency: hackers, backup server woes, operating system issues, hardware trouble, software trouble, spammers, integration of new technologies. Round and round it goes.

So, to start with Hackers. A long long time ago, EBOUNDHOST acquired a smaller hosting outfit to broaden its offerings with cPanel. Up to 2005, EBOUNDHOST was a Plesk only outfit. cPanel and Plesk are two competing hosting control panel systems that run on Unix-like servers. Both systems have their raison d’être, one is better suited for power users, another for SOHO and non professional website owners.

Unfortunately, one of the acquired cPanel servers had a serious vulnerability which was inherited with the machine. The root-kit survived our admins’ sweeps and lock downs and lay dormant for at least a year. When the time was right, our friendly hacker, or should I say `cracker` (hackers generally don’t damage systems), sprung into action. When the situation was finally under control, several clients no longer had their databases and files were missing. Unfortunately, the attack was scheduled in a time when the server backup was in progress and corrupted the backup. This was a glaring oversight, and our team took ownership of the problem and helped our customers rebuild their websites from old backups with the help of pieces recovered by the Data Recovery procedure.

After this event, a new backup strategy was deployed to production almost immediately. Client data is now archived in snapshot style for several weeks on our new Backup Server cluster. All of our Shared servers and many Dedicated/VPS hosting customers make daily backups to this system. Additionally, databases are being archived in a separate structure. Whereas previously, to recover a single client, an entire server backup had to be unwrapped onto a dedicated machine and then moved back into place; one of our techs can now mount the image and copy the files back into place within minutes. This is possible due to some very cool technologies that became available recently, but this is geek talk.

In real world terms, this requires a tremendous amount of storage, lots of spinning hard drives RAIDed together into mammoth terrabytes of backup space. But it’s never a dull moment, just two months later, we’re almost out of room.

Not all emergencies are of the bad kind some are just exciting opportunities, but one common thread emerges, in hindsight they are all valuable learning experiences. Once you pass one hurdle, the next one seems more approachable.


Posted in Hosting, Maintenance | Leave a comment

more work on server ORANGE

server ORANGE is having serious issues with it’s RAID array, hardware is being replaced and rebuilt. Techs are working on it as I’m writing this message. There may be a series of brief outages, but the system should be completely solid during business hours tomorrow morning.

It is 10:35 PM CST on Thursday, February 2nd, 2007

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emergency server outage

Server ORANGE is going to be brought down for emergency hardware maintenance in two hours (Feb 15, 2007 @ 1pm). The outage should last for no more than 20 minutes, possibly less.

My apologies for doing this in the middle of the business hours but my tech says it’s a real emergency.

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