What is the secret? It’s SUPPORT combined with a superior solution. This sounds like something simple, doesn’t it? Well, it is. But it’s not just about advertising that message; it’s about walking the walk and doing the basics brilliantly. Time and time again, we’ve interviewed developers and Magento store owners and listen to them talk about their hosting solution. Its surprising to actually hear what they say:
“I have a hard time getting through to someone in support.”
“The support team has not gotten back to me with a solution.”
“They keep pointing the finger at my developers.”
This is why we do things differently. If a developer needs to chat with us about Magento, they just pick up the phone and call without going through any automated prompts. All calls are answered by a real person – and most likely, that person will be qualified to address any Magento question. All Magento clients (and their developers) also have instant chat access to their own Magento Project Manager (this is in addition the the 24/7 support we provide). Isn’t it nice when you call someone and they actually know who you are and know about your store? Sure, it sounds like something basic but all too often companies that grow too fast or spend too much money in advertising have a hard time keeping up with the most important fundamental task – taking care of the customer.
Here is a message from one of clients (who happens to be a developer):
“In recent years our company was focused only on Magento development and speed optimization. We’ve worked with many hosting companies and none of them were able to configure the server exactly as we needed it for our Magento clients. Bad server configuration, overcharged dedicated servers and impossible to communicate with server admins seemed like a huge wall we hit every time we picked a hosting company for our clients. That was until we met Tom Puchalski & eBoundHost.
Never before have we experienced such great support and admin help for Magento server configuration. The way they configured servers for our clients was beyond our expectations. Not only were they able to optimize the server, (speed things up, sometimes even 20 times faster) but also they installed cPanel with Varnish without any issues – other hosting companies told us each time that it is impossible. These guys are Magento hosting experts but they are more than that!
They actually care for each single client and their business making sure the store runs at 100% capacity installing only SSD drives for Magento servers. I recommend eBoundHost to all Magento store owners. Our Magento clients are more than happy after they switched to eBoundHost. We are and you will be too.”
CEO / Magento Ninja / PHP Developer
I waited to write a review until I had absolutely everything working, thinking that something would come up that eboundhost couldn't solve almost immediately. I've never been so happy to be wrong - their customer support is just incredible.
Every time I call with a problem or question, Everyone, especially Denis has always stepped up to the occasion. As usual he solved yet another problem I had. You have a superlative customer service. It doesn't get any better. Keep it up guys.
I came to eBoundHost after a very bad experience with a so called "big boy" - you know one of those places you are only a number. I have been a satisfied customer for more than 4 years now. The support is second to none.
eBoundHost is really the best hosting service in today's marketplace. Fast and efficient customer service with excellent IT knowledge. Good price and many bundled extra options. Highly recommended!
1) Their technical support people are always available to help with questions. 2)Server and network speed excellent. 3)Everything works great. 4)I highly recommend them!!!Thank you.
I have been a customer since December of 2001, and the service has been nothing less than excellent. I would recommend eBoundHost highly.
EXCELLENT across the board, super quick reply to questions (about 15-30min). Outstanding! Loads of features, excellent price! Loads of space and bandwidth!
eBoundHost.com has been a dream to work with. My questions are answered in minutes, the price is very reasonable, the interface is great, I am very happy with how smooth everything works.
From using your hosting services for dozens of web clients and appreciating your wonderful customer service (all the while enjoying spending my meaty affiliate checks), I look forward to growing with you and watching you evolve surely and steadily into a powerhouse of a force to be reckoned with for your competitors. In an overcrowded abyss of hosting providers it is an absolute MUST to stand out above the crowd if you want to claim your stake and play with the big boys. Period. All I can say is this...Look Out World - GAME ON!!!
Great customer service. After looking around for a while we signed up with eBoundHost. And I can assure you that we made right decision. Customer service is so good that I don't have words to explain. I would recommend this service to everyone.
Over the years, I've dealt with many companies. None come close to equaling the service and price offered by eBoundHost.
Fast, reliable, full of features... Over the years, I have used more than a dozen hosts, both the big ones and smaller ones; eBoundHost.com is by far my favorite.
I have worked with many hosting companies over the course of my years in the website building and design business. I can say with certainty that eBoundHost.com is among the elite companies. I would and have recommended them to anyone.
eBoundHost.com has the best customer service in ANY industry. Their support staff answers phone calls and emails immediately and they have time and time again gone over and above their responsibilities to make sure I am taken care of and that my clients are happy. I have many websites hosted here from small business to corporate level and have dealt with many hosting companies in the industry and eBoundHost.com is by far the BEST hosting provider there is. Great prices, great service, great hosting packages, and a killer reseller program! THANK YOU AGAIN :)
SUPER SUPPORT - even during "off hours" - Sundays & holidays. Responses have always been within minutes of the initial call or email. The BEST vendor I have ever used in my 10 plus years as a webhosting services consumer.