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Whats the secret and why aren’t all Magento Hosts doing this?

What is the secret?  It’s SUPPORT combined with a superior solution.  This sounds like something simple, doesn’t it?  Well, it is.  But it’s not just about advertising that message; it’s about walking the walk and doing the basics brilliantly.  Time and time again, we’ve interviewed developers and Magento store owners and listen to them talk about their hosting solution.  Its surprising to actually hear what they say:

“I have a hard time getting through to someone in support.”
“The support team has not gotten back to me with a solution.”
“They keep pointing the finger at my developers.”

This is why we do things differently.  If a developer needs to chat with us about Magento, they just pick up the phone and call without going through any automated prompts.  All calls are answered by a real person – and most likely, that person will be qualified to address any Magento question.  All Magento clients (and their developers) also have instant chat access to their own Magento Project Manager (this is in addition the the 24/7 support we provide).  Isn’t it nice when you call someone and they actually know who you are and know about your store?  Sure, it sounds like something basic but all too often companies that grow too fast or spend too much money in advertising have a hard time keeping up with the most important fundamental task – taking care of the customer.

Here is a message from one of clients (who happens to be a developer):

“In recent years our company was focused only on Magento development and speed optimization.  We’ve worked with many hosting companies and none of them were able to configure the server exactly as we needed it for our Magento clients.  Bad server configuration, overcharged dedicated servers and impossible to communicate with server admins seemed like a huge wall we hit every time we picked a hosting company for our clients.  That was until we met Tom Puchalski & eBoundHost.

Never before have we experienced such great support and admin help for Magento server configuration.  The way they configured servers for our clients was beyond our expectations.  Not only were they able to optimize the server, (speed things up, sometimes even 20 times faster) but also they installed cPanel with Varnish without any issues – other hosting companies told us each time that it is impossible.  These guys are Magento hosting experts but they are more than that!

They actually care for each single client and their business making sure the store runs at 100% capacity installing only SSD drives for Magento servers. I recommend eBoundHost to all Magento store owners.  Our Magento clients are more than happy after they switched to eBoundHost.  We are and you will be too.”

Jakub Winkler
CEO / Magento Ninja / PHP Developer
Q-Solutions Studio
www.qsolutionsstudio.com




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Every time I have contacted my host provider. They have responded with speed, courtesy and accuracy they are professional and a joy to work with.

P. LaGambina

eBoundHost.com has been a dream to work with. My questions are answered in minutes, the price is very reasonable, the interface is great, I am very happy with how smooth everything works.

Paul

I was just looking over our emails and adding up how much time you guys have taken to get me squared away with my new eboundhost account. I can't tell you what a relief it is to have fast, dependable hosting and the kind of immediate support I've gotten from you, after having struggled with a sub-standard host for years. eboundhost has, in the short time I've been with you, already saved me hundreds of dollars of billable time. My thanks.

Bart W

Excellent response to questions and issues. Fabulous uptimes. Personable tech support.

Lisa Cowan

Cost, technical support and promptness of return calls are of paramount importance to me since most of my work is done on the road and waiting for a reply is frustrating. eBoundHost has been a pleasure to work with friendly, courteous and professional.

Steve Berry

I'm Stan Bogdashin, a customer of your hosting company for the past 2 years. Our company provides web design, development and Search Engine Optimization (SEO) services. Want to thank you for helping us by providing great hosting seamless support - this is why I continue to recommend you and don't use anyone else for hosting!

Stan Bogdashin

SUPER SUPPORT - even during "off hours" - Sundays & holidays. Responses have always been within minutes of the initial call or email. The BEST vendor I have ever used in my 10 plus years as a webhosting services consumer.

EG Pursley

We at Alico have 4 domain names which we started subscribing at eBoundHost since more than 4 years. In brief they are the best webhosting provider with a sexy Control Panel and perfect fast response support.

Ahmed Hussein
AlicoUAE

eBoundHost provides the very best service I've experienced in hosting. It takes less than 24h to get an answer to any question. They're great.

Fabien Papleux

Every time I call with a problem or question, Everyone, especially Denis has always stepped up to the occasion. As usual he solved yet another problem I had. You have a superlative customer service. It doesn't get any better. Keep it up guys.

Jason M

eBoundHost is really the best hosting service in today's marketplace. Fast and efficient customer service with excellent IT knowledge. Good price and many bundled extra options. Highly recommended!

Goran Paunovic
Artversion Creative Agency

From using your hosting services for dozens of web clients and appreciating your wonderful customer service (all the while enjoying spending my meaty affiliate checks), I look forward to growing with you and watching you evolve surely and steadily into a powerhouse of a force to be reckoned with for your competitors. In an overcrowded abyss of hosting providers it is an absolute MUST to stand out above the crowd if you want to claim your stake and play with the big boys. Period. All I can say is this...Look Out World - GAME ON!!!

S. Gino

Great customer service. After looking around for a while we signed up with eBoundHost. And I can assure you that we made right decision. Customer service is so good that I don't have words to explain. I would recommend this service to everyone.

Keval

I have been a customer since December of 2001, and the service has been nothing less than excellent. I would recommend eBoundHost highly.

Jason Maggard

No better web host on the market! Support is second to none.

Roger Hamilton

GREAT customer service and tech support, with professional, yet personable service.

J. Bitner

Over the years, I've dealt with many companies. None come close to equaling the service and price offered by eBoundHost.

Jerry Stark

I came to eBoundHost after a very bad experience with a so called "big boy" - you know one of those places you are only a number. I have been a satisfied customer for more than 4 years now. The support is second to none.

Gary Hutchison

Reliability and customer service that is rare and refreshing. We have been using eBoundHost for several years and unlike many companies who's service wanes over the years, the staff at eBound has consistently delivered top notch performance. Bravo!

Don Bailey

1) Their technical support people are always available to help with questions. 2)Server and network speed excellent. 3)Everything works great. 4)I highly recommend them!!!Thank you.

Jindrich Radic

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