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Whats the secret and why aren’t all Magento Hosts doing this?

What is the secret?  It’s SUPPORT combined with a superior solution.  This sounds like something simple, doesn’t it?  Well, it is.  But it’s not just about advertising that message; it’s about walking the walk and doing the basics brilliantly.  Time and time again, we’ve interviewed developers and Magento store owners and listen to them talk about their hosting solution.  Its surprising to actually hear what they say:

“I have a hard time getting through to someone in support.”
“The support team has not gotten back to me with a solution.”
“They keep pointing the finger at my developers.”

This is why we do things differently.  If a developer needs to chat with us about Magento, they just pick up the phone and call without going through any automated prompts.  All calls are answered by a real person – and most likely, that person will be qualified to address any Magento question.  All Magento clients (and their developers) also have instant chat access to their own Magento Project Manager (this is in addition the the 24/7 support we provide).  Isn’t it nice when you call someone and they actually know who you are and know about your store?  Sure, it sounds like something basic but all too often companies that grow too fast or spend too much money in advertising have a hard time keeping up with the most important fundamental task – taking care of the customer.

Here is a message from one of clients (who happens to be a developer):

“In recent years our company was focused only on Magento development and speed optimization.  We’ve worked with many hosting companies and none of them were able to configure the server exactly as we needed it for our Magento clients.  Bad server configuration, overcharged dedicated servers and impossible to communicate with server admins seemed like a huge wall we hit every time we picked a hosting company for our clients.  That was until we met Tom Puchalski & eBoundHost.

Never before have we experienced such great support and admin help for Magento server configuration.  The way they configured servers for our clients was beyond our expectations.  Not only were they able to optimize the server, (speed things up, sometimes even 20 times faster) but also they installed cPanel with Varnish without any issues – other hosting companies told us each time that it is impossible.  These guys are Magento hosting experts but they are more than that!

They actually care for each single client and their business making sure the store runs at 100% capacity installing only SSD drives for Magento servers. I recommend eBoundHost to all Magento store owners.  Our Magento clients are more than happy after they switched to eBoundHost.  We are and you will be too.”

Jakub Winkler
CEO / Magento Ninja / PHP Developer
Q-Solutions Studio
www.qsolutionsstudio.com




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SUPER SUPPORT - even during "off hours" - Sundays & holidays. Responses have always been within minutes of the initial call or email. The BEST vendor I have ever used in my 10 plus years as a webhosting services consumer.

EG Pursley

Every time I have contacted my host provider. They have responded with speed, courtesy and accuracy they are professional and a joy to work with.

P. LaGambina

Reliability and customer service that is rare and refreshing. We have been using eBoundHost for several years and unlike many companies who's service wanes over the years, the staff at eBound has consistently delivered top notch performance. Bravo!

Don Bailey

Cost, technical support and promptness of return calls are of paramount importance to me since most of my work is done on the road and waiting for a reply is frustrating. eBoundHost has been a pleasure to work with friendly, courteous and professional.

Steve Berry

1) Their technical support people are always available to help with questions. 2)Server and network speed excellent. 3)Everything works great. 4)I highly recommend them!!!Thank you.

Jindrich Radic

Awesome Service And Excellent Customer Service!

Cory Farbman

I was just looking over our emails and adding up how much time you guys have taken to get me squared away with my new eboundhost account. I can't tell you what a relief it is to have fast, dependable hosting and the kind of immediate support I've gotten from you, after having struggled with a sub-standard host for years. eboundhost has, in the short time I've been with you, already saved me hundreds of dollars of billable time. My thanks.

Bart W

Over the years, I've dealt with many companies. None come close to equaling the service and price offered by eBoundHost.

Jerry Stark

No better web host on the market! Support is second to none.

Roger Hamilton

eBoundHost is the best. I have dealt with many hosting providers over the last 10 years. eBoundHost surpasses them all. Absolutely the highest level of quality service anywhere. Do yourself a big favor and sign on with eBoundHost.

Dave "Infodave" Beightol

eBoundHost.com has the best customer service in ANY industry. Their support staff answers phone calls and emails immediately and they have time and time again gone over and above their responsibilities to make sure I am taken care of and that my clients are happy. I have many websites hosted here from small business to corporate level and have dealt with many hosting companies in the industry and eBoundHost.com is by far the BEST hosting provider there is. Great prices, great service, great hosting packages, and a killer reseller program! THANK YOU AGAIN :)

Shannon

Great customer service. After looking around for a while we signed up with eBoundHost. And I can assure you that we made right decision. Customer service is so good that I don't have words to explain. I would recommend this service to everyone.

Keval

There is not a place on this Planet that you can get better service, support or hosting!

Pat

I'm Stan Bogdashin, a customer of your hosting company for the past 2 years. Our company provides web design, development and Search Engine Optimization (SEO) services. Want to thank you for helping us by providing great hosting seamless support - this is why I continue to recommend you and don't use anyone else for hosting!

Stan Bogdashin

I came to eBoundHost after a very bad experience with a so called "big boy" - you know one of those places you are only a number. I have been a satisfied customer for more than 4 years now. The support is second to none.

Gary Hutchison

From using your hosting services for dozens of web clients and appreciating your wonderful customer service (all the while enjoying spending my meaty affiliate checks), I look forward to growing with you and watching you evolve surely and steadily into a powerhouse of a force to be reckoned with for your competitors. In an overcrowded abyss of hosting providers it is an absolute MUST to stand out above the crowd if you want to claim your stake and play with the big boys. Period. All I can say is this...Look Out World - GAME ON!!!

S. Gino

eBoundHost provides the very best service I've experienced in hosting. It takes less than 24h to get an answer to any question. They're great.

Fabien Papleux

Excellent response to questions and issues. Fabulous uptimes. Personable tech support.

Lisa Cowan

I have worked with many hosting companies over the course of my years in the website building and design business. I can say with certainty that eBoundHost.com is among the elite companies. I would and have recommended them to anyone.

Jim Nickerson

Fast, reliable, full of features... Over the years, I have used more than a dozen hosts, both the big ones and smaller ones; eBoundHost.com is by far my favorite.

Dries J

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