Thursday, September 16th 10:25 GMT -6
Ongoing network outage impacting a significant portion of the eBoundHost network has been traced to one of our main peering points. The peering provider has a “soft” failure and as such was not demoted from “preferred” status.
The link was not completely down since the outage was behind the next peering point and the router had to be failed over by a network technician rather than the router itself.
The regular secondary failover peer uses a diverse network which was apparently using the same provider as their primary and is now in process of switching them off. We estimate this outage to last another 10-15 minutes at the most.
This kind of network failure/recovery happens quite often, our systems are designed to automatically fail over. Such outage have impacted customers only 3 times in the last 10 years. We do not expect this to happen again any time soon but just in case, the primary network provider will be kept down until we can verify that everything works.
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