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Never a dull moment

Not a week goes by without some kind of emergency: hackers, backup server woes, operating system issues, hardware trouble, software trouble, spammers, integration of new technologies. Round and round it goes.

So, to start with Hackers. A long long time ago, EBOUNDHOST acquired a smaller hosting outfit to broaden its offerings with cPanel. Up to 2005, EBOUNDHOST was a Plesk only outfit. cPanel and Plesk are two competing hosting control panel systems that run on Unix-like servers. Both systems have their raison d’être, one is better suited for power users, another for SOHO and non professional website owners.

Unfortunately, one of the acquired cPanel servers had a serious vulnerability which was inherited with the machine. The root-kit survived our admins’ sweeps and lock downs and lay dormant for at least a year. When the time was right, our friendly hacker, or should I say `cracker` (hackers generally don’t damage systems), sprung into action. When the situation was finally under control, several clients no longer had their databases and files were missing. Unfortunately, the attack was scheduled in a time when the server backup was in progress and corrupted the backup. This was a glaring oversight, and our team took ownership of the problem and helped our customers rebuild their websites from old backups with the help of pieces recovered by the Data Recovery procedure.

After this event, a new backup strategy was deployed to production almost immediately. Client data is now archived in snapshot style for several weeks on our new Backup Server cluster. All of our Shared servers and many Dedicated/VPS hosting customers make daily backups to this system. Additionally, databases are being archived in a separate structure. Whereas previously, to recover a single client, an entire server backup had to be unwrapped onto a dedicated machine and then moved back into place; one of our techs can now mount the image and copy the files back into place within minutes. This is possible due to some very cool technologies that became available recently, but this is geek talk.

In real world terms, this requires a tremendous amount of storage, lots of spinning hard drives RAIDed together into mammoth terrabytes of backup space. But it’s never a dull moment, just two months later, we’re almost out of room.

Not all emergencies are of the bad kind some are just exciting opportunities, but one common thread emerges, in hindsight they are all valuable learning experiences. Once you pass one hurdle, the next one seems more approachable.

 




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eBoundHost is really the best hosting service in today's marketplace. Fast and efficient customer service with excellent IT knowledge. Good price and many bundled extra options. Highly recommended!

Goran Paunovic
Artversion Creative Agency

Every time I call with a problem or question, Everyone, especially Denis has always stepped up to the occasion. As usual he solved yet another problem I had. You have a superlative customer service. It doesn't get any better. Keep it up guys.

Jason M

I came to eBoundHost after a very bad experience with a so called "big boy" - you know one of those places you are only a number. I have been a satisfied customer for more than 4 years now. The support is second to none.

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SUPER SUPPORT - even during "off hours" - Sundays & holidays. Responses have always been within minutes of the initial call or email. The BEST vendor I have ever used in my 10 plus years as a webhosting services consumer.

EG Pursley

Cost, technical support and promptness of return calls are of paramount importance to me since most of my work is done on the road and waiting for a reply is frustrating. eBoundHost has been a pleasure to work with friendly, courteous and professional.

Steve Berry

There is not a place on this Planet that you can get better service, support or hosting!

Pat

1) Their technical support people are always available to help with questions. 2)Server and network speed excellent. 3)Everything works great. 4)I highly recommend them!!!Thank you.

Jindrich Radic

eBoundHost provides the very best service I've experienced in hosting. It takes less than 24h to get an answer to any question. They're great.

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Great customer service. After looking around for a while we signed up with eBoundHost. And I can assure you that we made right decision. Customer service is so good that I don't have words to explain. I would recommend this service to everyone.

Keval

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Dave "Infodave" Beightol

Excellent response to questions and issues. Fabulous uptimes. Personable tech support.

Lisa Cowan

I have been a customer since December of 2001, and the service has been nothing less than excellent. I would recommend eBoundHost highly.

Jason Maggard

I was just looking over our emails and adding up how much time you guys have taken to get me squared away with my new eboundhost account. I can't tell you what a relief it is to have fast, dependable hosting and the kind of immediate support I've gotten from you, after having struggled with a sub-standard host for years. eboundhost has, in the short time I've been with you, already saved me hundreds of dollars of billable time. My thanks.

Bart W

EXCELLENT across the board, super quick reply to questions (about 15-30min). Outstanding! Loads of features, excellent price! Loads of space and bandwidth!

Beau B.

GREAT customer service and tech support, with professional, yet personable service.

J. Bitner

eBoundHost.com has been a dream to work with. My questions are answered in minutes, the price is very reasonable, the interface is great, I am very happy with how smooth everything works.

Paul

I waited to write a review until I had absolutely everything working, thinking that something would come up that eboundhost couldn't solve almost immediately. I've never been so happy to be wrong - their customer support is just incredible.

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No better web host on the market! Support is second to none.

Roger Hamilton

eBoundHost.com has the best customer service in ANY industry. Their support staff answers phone calls and emails immediately and they have time and time again gone over and above their responsibilities to make sure I am taken care of and that my clients are happy. I have many websites hosted here from small business to corporate level and have dealt with many hosting companies in the industry and eBoundHost.com is by far the BEST hosting provider there is. Great prices, great service, great hosting packages, and a killer reseller program! THANK YOU AGAIN :)

Shannon

Reliability and customer service that is rare and refreshing. We have been using eBoundHost for several years and unlike many companies who's service wanes over the years, the staff at eBound has consistently delivered top notch performance. Bravo!

Don Bailey

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