Not a week goes by without some kind of emergency: hackers, backup server woes, operating system issues, hardware trouble, software trouble, spammers, integration of new technologies. Round and round it goes.
So, to start with Hackers. A long long time ago, EBOUNDHOST acquired a smaller hosting outfit to broaden its offerings with cPanel. Up to 2005, EBOUNDHOST was a Plesk only outfit. cPanel and Plesk are two competing hosting control panel systems that run on Unix-like servers. Both systems have their raison d’Ãªtre, one is better suited for power users, another for SOHO and non professional website owners.
Unfortunately, one of the acquired cPanel servers had a serious vulnerability which was inherited with the machine. The root-kit survived our admins’ sweeps and lock downs and lay dormant for at least a year. When the time was right, our friendly hacker, or should I say `cracker` (hackers generally don’t damage systems), sprung into action. When the situation was finally under control, several clients no longer had their databases and files were missing. Unfortunately, the attack was scheduled in a time when the server backup was in progress and corrupted the backup. This was a glaring oversight, and our team took ownership of the problem and helped our customers rebuild their websites from old backups with the help of pieces recovered by the Data Recovery procedure.
After this event, a new backup strategy was deployed to production almost immediately. Client data is now archived in snapshot style for several weeks on our new Backup Server cluster. All of our Shared servers and many Dedicated/VPS hosting customers make daily backups to this system. Additionally, databases are being archived in a separate structure. Whereas previously, to recover a single client, an entire server backup had to be unwrapped onto a dedicated machine and then moved back into place; one of our techs can now mount the image and copy the files back into place within minutes. This is possible due to some very cool technologies that became available recently, but this is geek talk.
In real world terms, this requires a tremendous amount of storage, lots of spinning hard drives RAIDed together into mammoth terrabytes of backup space. But it’s never a dull moment, just two months later, we’re almost out of room.
Not all emergencies are of the bad kind some are just exciting opportunities, but one common thread emerges, in hindsight they are all valuable learning experiences. Once you pass one hurdle, the next one seems more approachable.
SUPER SUPPORT - even during "off hours" - Sundays & holidays. Responses have always been within minutes of the initial call or email. The BEST vendor I have ever used in my 10 plus years as a webhosting services consumer.
I'm Stan Bogdashin, a customer of your hosting company for the past 2 years. Our company provides web design, development and Search Engine Optimization (SEO) services. Want to thank you for helping us by providing great hosting seamless support - this is why I continue to recommend you and don't use anyone else for hosting!
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Fast, reliable, full of features... Over the years, I have used more than a dozen hosts, both the big ones and smaller ones; eBoundHost.com is by far my favorite.
Every time I have contacted my host provider. They have responded with speed, courtesy and accuracy they are professional and a joy to work with.
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Over the years, I've dealt with many companies. None come close to equaling the service and price offered by eBoundHost.
eBoundHost.com has been a dream to work with. My questions are answered in minutes, the price is very reasonable, the interface is great, I am very happy with how smooth everything works.
Every time I call with a problem or question, Everyone, especially Denis has always stepped up to the occasion. As usual he solved yet another problem I had. You have a superlative customer service. It doesn't get any better. Keep it up guys.