Last night, January 25th, 2007, there was a brief outage that effected our entire network at 2 am – 2:30 am.
Our network people had to take down both of the redundant gateway switches for maintenance (big iron 1 and big iron 2) resulting in all external traffic completely stopping. The switches were dropping packets and had to have some hardware replaced.
Some of our customers did not know what this was a scheduled outage and we were flooded with email as soon as the services were back up. So I want to take this time to point out the Network Status page which has a running schedule of all upcoming maintenance (network and server).
The vast majority of such repairs do not result in outages, since just one switch at a time is usually being worked on, but this was a very special event. They explained why both of the switches had to be worked on at the same time, but not being a network person, it was a bit over my head.
I came to eBoundHost after a very bad experience with a so called "big boy" - you know one of those places you are only a number. I have been a satisfied customer for more than 4 years now. The support is second to none.
eBoundHost is really the best hosting service in today's marketplace. Fast and efficient customer service with excellent IT knowledge. Good price and many bundled extra options. Highly recommended!
SUPER SUPPORT - even during "off hours" - Sundays & holidays. Responses have always been within minutes of the initial call or email. The BEST vendor I have ever used in my 10 plus years as a webhosting services consumer.
I have worked with many hosting companies over the course of my years in the website building and design business. I can say with certainty that eBoundHost.com is among the elite companies. I would and have recommended them to anyone.
Cost, technical support and promptness of return calls are of paramount importance to me since most of my work is done on the road and waiting for a reply is frustrating. eBoundHost has been a pleasure to work with friendly, courteous and professional.
From using your hosting services for dozens of web clients and appreciating your wonderful customer service (all the while enjoying spending my meaty affiliate checks), I look forward to growing with you and watching you evolve surely and steadily into a powerhouse of a force to be reckoned with for your competitors. In an overcrowded abyss of hosting providers it is an absolute MUST to stand out above the crowd if you want to claim your stake and play with the big boys. Period. All I can say is this...Look Out World - GAME ON!!!
Every time I have contacted my host provider. They have responded with speed, courtesy and accuracy they are professional and a joy to work with.
Every time I call with a problem or question, Everyone, especially Denis has always stepped up to the occasion. As usual he solved yet another problem I had. You have a superlative customer service. It doesn't get any better. Keep it up guys.
We at Alico have 4 domain names which we started subscribing at eBoundHost since more than 4 years. In brief they are the best webhosting provider with a sexy Control Panel and perfect fast response support.
I was just looking over our emails and adding up how much time you guys have taken to get me squared away with my new eboundhost account. I can't tell you what a relief it is to have fast, dependable hosting and the kind of immediate support I've gotten from you, after having struggled with a sub-standard host for years. eboundhost has, in the short time I've been with you, already saved me hundreds of dollars of billable time. My thanks.
Fast, reliable, full of features... Over the years, I have used more than a dozen hosts, both the big ones and smaller ones; eBoundHost.com is by far my favorite.
eBoundHost.com has been a dream to work with. My questions are answered in minutes, the price is very reasonable, the interface is great, I am very happy with how smooth everything works.
eBoundHost is the best. I have dealt with many hosting providers over the last 10 years. eBoundHost surpasses them all. Absolutely the highest level of quality service anywhere. Do yourself a big favor and sign on with eBoundHost.
EXCELLENT across the board, super quick reply to questions (about 15-30min). Outstanding! Loads of features, excellent price! Loads of space and bandwidth!
Over the years, I've dealt with many companies. None come close to equaling the service and price offered by eBoundHost.
I have been a customer since December of 2001, and the service has been nothing less than excellent. I would recommend eBoundHost highly.
Great customer service. After looking around for a while we signed up with eBoundHost. And I can assure you that we made right decision. Customer service is so good that I don't have words to explain. I would recommend this service to everyone.