We’ve been noticing that many internet users are becoming more and more impatient when it comes to finding what they want online in a timely manner. Remember the sound that your 14.4k modem made back in the day and how long it used to take you just to connect to the web? Think about how far we’ve come since then. The new reality now is that the average person has a device in their pocket that has more power than a state of the art computer from 1997. I remember having to wait about 5 seconds for a picture to appear online; but at the time it was perfectly acceptable. Think about what you would do if your smartphone took 5 seconds to load a picture now…. Not a fun thought. You wouldn’t go to McDonalds and order a BigMac just to wait 20 minutes to get it, would you? Absolutely not. And neither would 90% of the population…
So, why is it so important to understand the average consumer browsing the web today? Well, if you’re a business owner, the lack of that knowledge can hurt your bottom line. Every second counts. Long loading time is a major reason why some people abandon websites. The longer it takes a website to load, the more likely the consumer will leave and go to a different website. Even if you have the best product, the best service and the best price…. does it really matter? No. Not if the the end user decides your information takes way too long to show up on their screen. Think about it. Your online presence may be your 1st impression to that customer, and we all know how important that 1st impression is.
Lets put our “Store Owner Shoes” on for a moment. You own a large “Green Widget” company. On average, your “Green Widget” eCommerce site generates $10,000 in revenue per day. If you learned that you could add an extra $20,000 to your top line every month without any dramatic changes, would you want to know more? Lets talk about how this is happening to many businesses all over. I’ll share the data with you and break down the math.
About half of consumers expect a website to load in 2 seconds or less. Your “Green Widget” site takes 4 seconds to load. How many customers do you think you lost before they even gave you a chance? Decreasing the load time of your site by even 1 second will generate an extra $20,000 per month in sales. Every second shaved off your load time results in a 7% increase in conversions. There it is – nice and easy. No boring SEO book to read, no advertising seminars to attend, no expensive consultants to hire….none of that.
So how can you decrease the load time of a Magento eCommerce Storefront? The answer is simple. Use our Magento speed test form and we’ll tell you how to improve it.
Here a few questions to review with your developer or host:
1. How many other domains will I be sharing a server with?
2. Is the SSL Certificate included?
3. Is your host / data center PCI compliant?
4. Is your hosting provider offering SSD (solid state drive) technology throughout the entire platform? (no spinning disks)
5. So you are running an open source eCommerce platform. Is your host on top of its security vulnerabilities?
6. What are your current time to 1st byte expectations for my site?
7. Does your current host specialize in Magento specific solutions & is migration free?
8. How long will it take you to get an accurate & competitive quote while researching?
(Without picking up the phone and potentially running into sales pressure.)
9. Does your host offer 24/7 support?
10. Will they answer your phone call in under 10 seconds or do you have to go through a long automated process?
11. What do those online reviews look like?
Lastly, remember the RULE OF 7. – A 1 second delay in page response can result in a 7% reduction in eCommerce conversions.
Every time I call with a problem or question, Everyone, especially Denis has always stepped up to the occasion. As usual he solved yet another problem I had. You have a superlative customer service. It doesn't get any better. Keep it up guys.
eBoundHost is the best. I have dealt with many hosting providers over the last 10 years. eBoundHost surpasses them all. Absolutely the highest level of quality service anywhere. Do yourself a big favor and sign on with eBoundHost.
Cost, technical support and promptness of return calls are of paramount importance to me since most of my work is done on the road and waiting for a reply is frustrating. eBoundHost has been a pleasure to work with friendly, courteous and professional.
I came to eBoundHost after a very bad experience with a so called "big boy" - you know one of those places you are only a number. I have been a satisfied customer for more than 4 years now. The support is second to none.
I'm Stan Bogdashin, a customer of your hosting company for the past 2 years. Our company provides web design, development and Search Engine Optimization (SEO) services. Want to thank you for helping us by providing great hosting seamless support - this is why I continue to recommend you and don't use anyone else for hosting!
eBoundHost is really the best hosting service in today's marketplace. Fast and efficient customer service with excellent IT knowledge. Good price and many bundled extra options. Highly recommended!
I have worked with many hosting companies over the course of my years in the website building and design business. I can say with certainty that eBoundHost.com is among the elite companies. I would and have recommended them to anyone.
SUPER SUPPORT - even during "off hours" - Sundays & holidays. Responses have always been within minutes of the initial call or email. The BEST vendor I have ever used in my 10 plus years as a webhosting services consumer.
Reliability and customer service that is rare and refreshing. We have been using eBoundHost for several years and unlike many companies who's service wanes over the years, the staff at eBound has consistently delivered top notch performance. Bravo!
eBoundHost provides the very best service I've experienced in hosting. It takes less than 24h to get an answer to any question. They're great.
eBoundHost.com has been a dream to work with. My questions are answered in minutes, the price is very reasonable, the interface is great, I am very happy with how smooth everything works.
Over the years, I've dealt with many companies. None come close to equaling the service and price offered by eBoundHost.
EXCELLENT across the board, super quick reply to questions (about 15-30min). Outstanding! Loads of features, excellent price! Loads of space and bandwidth!
I waited to write a review until I had absolutely everything working, thinking that something would come up that eboundhost couldn't solve almost immediately. I've never been so happy to be wrong - their customer support is just incredible.