(888) 554-9990

Denial of Service: 07/31/2013

This afternoon we experienced a massive distributed denial of service attack against the eBoundHost network.

Although we have been working to mitigate a DDoS starting at Noon CST (GMT -6) without customer impact, the attack escalated and began to impact customers at 1 PM CST. The attack was fully resolved at 1:52 PM CST.

Typically these events are handled seamlessly in the background without impacting our end users. However, the scale of this event was unprecedented and the skill of the attackers was considerable. Our network engineers were able to resolve this problem and have the impacted network segments back online within 55 minutes.

As always, we will use this incident as a learning opportunity to see how to adapt to the evolving attack vectors and protect our customers from downtime in the future.

If you have questions about any aspects of this attack, please reach out to our support team. We are here for you.

Regards,

Artur
eBoundHost

Artur July 31, 2013

Read This Next:

Magento Releases SUPEE-10975 Patch, Magento Commerce 1.14.4, Open Source 1.9.4, and 2.3.0

Magento PHP 7.2 Patch Release

New Magento Releases and Security Patch Update

Magento 2.2.5 and 2.1.14 Security Update

Great customer service. After looking around for a while we signed up with eBoundHost. And I can assure you that we made right decision. Customer service is so good that I don't have words to explain. I would recommend this service to everyone.

Keval

eBoundHost provides the very best service I've experienced in hosting. It takes less than 24h to get an answer to any question. They're great.

Fabien Papleux

There is not a place on this Planet that you can get better service, support or hosting!

Pat

Excellent response to questions and issues. Fabulous uptimes. Personable tech support.

Lisa Cowan

GREAT customer service and tech support, with professional, yet personable service.

J. Bitner

Awesome Service And Excellent Customer Service!

Cory Farbman

Cost, technical support and promptness of return calls are of paramount importance to me since most of my work is done on the road and waiting for a reply is frustrating. eBoundHost has been a pleasure to work with friendly, courteous and professional.

Steve Berry

Reliability and customer service that is rare and refreshing. We have been using eBoundHost for several years and unlike many companies who's service wanes over the years, the staff at eBound has consistently delivered top notch performance. Bravo!

Don Bailey

I have worked with many hosting companies over the course of my years in the website building and design business. I can say with certainty that eBoundHost.com is among the elite companies. I would and have recommended them to anyone.

Jim Nickerson

I waited to write a review until I had absolutely everything working, thinking that something would come up that eboundhost couldn't solve almost immediately. I've never been so happy to be wrong - their customer support is just incredible.

Shannon I

I was just looking over our emails and adding up how much time you guys have taken to get me squared away with my new eboundhost account. I can't tell you what a relief it is to have fast, dependable hosting and the kind of immediate support I've gotten from you, after having struggled with a sub-standard host for years. eboundhost has, in the short time I've been with you, already saved me hundreds of dollars of billable time. My thanks.

Bart W

From using your hosting services for dozens of web clients and appreciating your wonderful customer service (all the while enjoying spending my meaty affiliate checks), I look forward to growing with you and watching you evolve surely and steadily into a powerhouse of a force to be reckoned with for your competitors. In an overcrowded abyss of hosting providers it is an absolute MUST to stand out above the crowd if you want to claim your stake and play with the big boys. Period. All I can say is this...Look Out World - GAME ON!!!

S. Gino

eBoundHost.com has been a dream to work with. My questions are answered in minutes, the price is very reasonable, the interface is great, I am very happy with how smooth everything works.

Paul

SUPER SUPPORT - even during "off hours" - Sundays & holidays. Responses have always been within minutes of the initial call or email. The BEST vendor I have ever used in my 10 plus years as a webhosting services consumer.

EG Pursley

Every time I call with a problem or question, Everyone, especially Denis has always stepped up to the occasion. As usual he solved yet another problem I had. You have a superlative customer service. It doesn't get any better. Keep it up guys.

Jason M

I'm Stan Bogdashin, a customer of your hosting company for the past 2 years. Our company provides web design, development and Search Engine Optimization (SEO) services. Want to thank you for helping us by providing great hosting seamless support - this is why I continue to recommend you and don't use anyone else for hosting!

Stan Bogdashin

No better web host on the market! Support is second to none.

Roger Hamilton

Every time I have contacted my host provider. They have responded with speed, courtesy and accuracy they are professional and a joy to work with.

P. LaGambina

We at Alico have 4 domain names which we started subscribing at eBoundHost since more than 4 years. In brief they are the best webhosting provider with a sexy Control Panel and perfect fast response support.

Ahmed Hussein
AlicoUAE

eBoundHost is really the best hosting service in today's marketplace. Fast and efficient customer service with excellent IT knowledge. Good price and many bundled extra options. Highly recommended!

Goran Paunovic
Artversion Creative Agency