Otto International is a wholesale cap & apparel company – their site features hundreds of items and offers customizations including private label service. The website generates around 30% of their sales. But after 33 years in business and 10 years using the same website, Otto was ready for something new.
Ottocap.com’s speed and structural SEO capabilities were lagging contemporary standards. The team decided to move to Magento from the decade-old custom solution. Since stock Magento is designed for B2C e-commerce with simple shipping and pricing structures, the transition would be more than just a quick theming job. Otto is primarily B2B, integrates with an enterprise-level ERP, and has complex pricing and shipping formulas.
Vice President Jennifer Lee knew “We needed the new site to launch right away” and the first step was to find partners that could make it happen. An Otto team member recommended eBoundHost for consideration based on past experience. After the IT department interviewed multiple hosts including eBoundHost, Otto selected us for the Magento server environment and optimization.
Otto had an existing relationship with the development agency FAYA Corporation. Because of the urgent need to upgrade, FAYA suggested a 2-week development timeline – fast by most standards – and the project got started.
Development speed and reliability were top priorities – Lee said “The Magento site itself needs to have a good developer that can handle our requests quickly, and also make sure the site is working properly.”
A proper server environment (with regard to both technical and business goals) is critical to every development process, doubly so when the site is meant to be done in 14 days. eBoundHost configured and deployed the staging, development and production servers in parallel, within a matter of minutes of receiving and confirming the specifications from the dev team.
As development proceeded, and after launch, eBoundHost actively managed the environment (including monitoring, backups, optimization, updates, patching, security, and version control) to forestall problems and keep the site running smoothly. By locking in requirements and staying on top of the environment, we gave FAYA the tools to do what they do best – write code quickly.
Otto itself added the final ingredient – close and attentive client involvement. Otto didn’t just ask for a quick turnaround, but committed to it internally as well; Lee said “there was a lot of testing on our end, they actually finished faster [than 2 weeks] because we were testing to make sure everything was OK.”
The site – including a complex shipping algorithm and customized pricing models was ready to go live in an eye-popping 14 days.
Even though the development went at a blistering pace, haste didn’t make waste: “Once FAYA put up the website, and it was hosted on eBoundHost, everything went smoothly!” There have been “no hiccups” since launching, and Otto has “…seen some increases month-to-month in terms of search appearance, clicks, and account sign-ups.” The transition was “better than what we expected. Linking to our ERP system worked well, everything was good for us.”
Otto has a few pieces of advice for site owners who might want to emulate their 2-week revamp: “With a good hosting company, make sure [your] website will never go down. …Magento site itself needs to have a good developer that can handle [your] requests quickly and also make sure the site is working properly” And don’t neglect “Raw performance – speed is probably #1 for most of the online users nowadays.”
the eBoundHost team is proud to have been part of the this impressively fast and smooth transition. Where a typical Magento project can take hundreds of developer hours, Otto’s blazing-fast process holds some key lessons if you’re planning a new Magento site of your own:
Otto continues to add features and develop the site, and with no major issues so far, their transition to a modern platform is a great example of how Magento development can be.
I'm Stan Bogdashin, a customer of your hosting company for the past 2 years. Our company provides web design, development and Search Engine Optimization (SEO) services. Want to thank you for helping us by providing great hosting seamless support - this is why I continue to recommend you and don't use anyone else for hosting!
I have worked with many hosting companies over the course of my years in the website building and design business. I can say with certainty that eBoundHost.com is among the elite companies. I would and have recommended them to anyone.
Fast, reliable, full of features... Over the years, I have used more than a dozen hosts, both the big ones and smaller ones; eBoundHost.com is by far my favorite.
I was just looking over our emails and adding up how much time you guys have taken to get me squared away with my new eboundhost account. I can't tell you what a relief it is to have fast, dependable hosting and the kind of immediate support I've gotten from you, after having struggled with a sub-standard host for years. eboundhost has, in the short time I've been with you, already saved me hundreds of dollars of billable time. My thanks.
eBoundHost provides the very best service I've experienced in hosting. It takes less than 24h to get an answer to any question. They're great.
Great customer service. After looking around for a while we signed up with eBoundHost. And I can assure you that we made right decision. Customer service is so good that I don't have words to explain. I would recommend this service to everyone.
eBoundHost.com has the best customer service in ANY industry. Their support staff answers phone calls and emails immediately and they have time and time again gone over and above their responsibilities to make sure I am taken care of and that my clients are happy. I have many websites hosted here from small business to corporate level and have dealt with many hosting companies in the industry and eBoundHost.com is by far the BEST hosting provider there is. Great prices, great service, great hosting packages, and a killer reseller program! THANK YOU AGAIN :)
Over the years, I've dealt with many companies. None come close to equaling the service and price offered by eBoundHost.
I have been a customer since December of 2001, and the service has been nothing less than excellent. I would recommend eBoundHost highly.
eBoundHost is really the best hosting service in today's marketplace. Fast and efficient customer service with excellent IT knowledge. Good price and many bundled extra options. Highly recommended!
We at Alico have 4 domain names which we started subscribing at eBoundHost since more than 4 years. In brief they are the best webhosting provider with a sexy Control Panel and perfect fast response support.
eBoundHost is the best. I have dealt with many hosting providers over the last 10 years. eBoundHost surpasses them all. Absolutely the highest level of quality service anywhere. Do yourself a big favor and sign on with eBoundHost.
Every time I call with a problem or question, Everyone, especially Denis has always stepped up to the occasion. As usual he solved yet another problem I had. You have a superlative customer service. It doesn't get any better. Keep it up guys.
I waited to write a review until I had absolutely everything working, thinking that something would come up that eboundhost couldn't solve almost immediately. I've never been so happy to be wrong - their customer support is just incredible.
EXCELLENT across the board, super quick reply to questions (about 15-30min). Outstanding! Loads of features, excellent price! Loads of space and bandwidth!