Thursday august 23rd, 2007, at approximately 11 pm, our backup power generator was unable to cope with a lightning strike to our data center and shut itself down.Â A technician was dispatched from the generator manufacturer, CAT, and was on site in 15 minutes after the outage.Â Battery power allowed our servers to keep working, however, the air conditioning units were disabled until generator power could be restored.Â After approximately 20 minutes of battery power a decision was made to bring down the equipment in order to avoid heat damage.Â Approximately at the same time as the network was being brought down, two mobile power generators capable of producing 1 Megawatt each, arrived on site on flatbed trucks.
After the two mobile generators started to feed the air conditioners and our main building generator kicked in, all servers were turned up to full service and were scanned for array problems. All together, most customers experienced about 30 minutes of outage.
In the last 24 hours, the Chicago area experienced floods, severe thunderstorms, and a tornado.Â Trees are broken everywhere and one of our staff lost his car to a flood.Â All things considered, we are very lucky that the damage was not any worse.
To head off any questions, yes we do have backup batteries, yes we do test the generator every month, and yes, we are prepared and have survived times this type of situation many times.Â We apologize for the outage and will be happy to speak with you on an individual basis about how this effected your service and what we can do to help.
Over the years, I've dealt with many companies. None come close to equaling the service and price offered by eBoundHost.
I'm Stan Bogdashin, a customer of your hosting company for the past 2 years. Our company provides web design, development and Search Engine Optimization (SEO) services. Want to thank you for helping us by providing great hosting seamless support - this is why I continue to recommend you and don't use anyone else for hosting!
1) Their technical support people are always available to help with questions. 2)Server and network speed excellent. 3)Everything works great. 4)I highly recommend them!!!Thank you.
Fast, reliable, full of features... Over the years, I have used more than a dozen hosts, both the big ones and smaller ones; eBoundHost.com is by far my favorite.
eBoundHost.com has been a dream to work with. My questions are answered in minutes, the price is very reasonable, the interface is great, I am very happy with how smooth everything works.
Reliability and customer service that is rare and refreshing. We have been using eBoundHost for several years and unlike many companies who's service wanes over the years, the staff at eBound has consistently delivered top notch performance. Bravo!
Great customer service. After looking around for a while we signed up with eBoundHost. And I can assure you that we made right decision. Customer service is so good that I don't have words to explain. I would recommend this service to everyone.
I came to eBoundHost after a very bad experience with a so called "big boy" - you know one of those places you are only a number. I have been a satisfied customer for more than 4 years now. The support is second to none.
Cost, technical support and promptness of return calls are of paramount importance to me since most of my work is done on the road and waiting for a reply is frustrating. eBoundHost has been a pleasure to work with friendly, courteous and professional.
eBoundHost is the best. I have dealt with many hosting providers over the last 10 years. eBoundHost surpasses them all. Absolutely the highest level of quality service anywhere. Do yourself a big favor and sign on with eBoundHost.
I have worked with many hosting companies over the course of my years in the website building and design business. I can say with certainty that eBoundHost.com is among the elite companies. I would and have recommended them to anyone.
EXCELLENT across the board, super quick reply to questions (about 15-30min). Outstanding! Loads of features, excellent price! Loads of space and bandwidth!
Every time I have contacted my host provider. They have responded with speed, courtesy and accuracy they are professional and a joy to work with.
Every time I call with a problem or question, Everyone, especially Denis has always stepped up to the occasion. As usual he solved yet another problem I had. You have a superlative customer service. It doesn't get any better. Keep it up guys.
I waited to write a review until I had absolutely everything working, thinking that something would come up that eboundhost couldn't solve almost immediately. I've never been so happy to be wrong - their customer support is just incredible.
eBoundHost.com has the best customer service in ANY industry. Their support staff answers phone calls and emails immediately and they have time and time again gone over and above their responsibilities to make sure I am taken care of and that my clients are happy. I have many websites hosted here from small business to corporate level and have dealt with many hosting companies in the industry and eBoundHost.com is by far the BEST hosting provider there is. Great prices, great service, great hosting packages, and a killer reseller program! THANK YOU AGAIN :)