It’s been quite a while since the last official blog post, specifically almost 6 months. This is in no way due to a slowdown of eBoundHost activity, quite to the contrary, we have been so busy that it’s been difficult to keep up with non-critical things like this blog.
The last 6 months have brought a lot of behind the scenes changes to our team, office, data center, even a refresh of our office computers.
Most importantly we have added some fresh new faces to our customer support team. Of course, the term “fresh” is relative, since our team members are industry veterans (if you can say that for a 10 year industry). Those of you who have the pleasure to work with our support team will notice some new names on your support tickets, be sure to put them through their paces! No need to go easy on them just because they are new.
Our data center has been expanded in order to accommodate projected growth. This has involved new rackspace, more bandwidth and more electrical power. Since even the smallest changes to the data center can lead to unexpected consequences, we try to plan ahead as far as reasonable and make incremental changes. The latest update should take us through the middle of 2011 without any more major upgrades.
And finally, we are in the midst of a office move. We outgrew the previous office of 7 years and have moved up to a beautiful new office with large windows. It may be strange to mention that this office has large windows, but you would be surprised at how many potential offices we turned down due to the lack of sunlight. We might be computer people, but aesthetics and comfort of the office environment are paramount. We spend more time working than any other activity, even sleeping takes less time during the week, so the office environment has to be comfortable.
That’s it for now, lots of other things going on that we can’t get into just yet, but a few major changes are in the pipeline. Stay tuned!
Great customer service. After looking around for a while we signed up with eBoundHost. And I can assure you that we made right decision. Customer service is so good that I don't have words to explain. I would recommend this service to everyone.
I have been a customer since December of 2001, and the service has been nothing less than excellent. I would recommend eBoundHost highly.
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Every time I call with a problem or question, Everyone, especially Denis has always stepped up to the occasion. As usual he solved yet another problem I had. You have a superlative customer service. It doesn't get any better. Keep it up guys.
1) Their technical support people are always available to help with questions. 2)Server and network speed excellent. 3)Everything works great. 4)I highly recommend them!!!Thank you.
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Over the years, I've dealt with many companies. None come close to equaling the service and price offered by eBoundHost.
eBoundHost.com has the best customer service in ANY industry. Their support staff answers phone calls and emails immediately and they have time and time again gone over and above their responsibilities to make sure I am taken care of and that my clients are happy. I have many websites hosted here from small business to corporate level and have dealt with many hosting companies in the industry and eBoundHost.com is by far the BEST hosting provider there is. Great prices, great service, great hosting packages, and a killer reseller program! THANK YOU AGAIN :)
Every time I have contacted my host provider. They have responded with speed, courtesy and accuracy they are professional and a joy to work with.
I'm Stan Bogdashin, a customer of your hosting company for the past 2 years. Our company provides web design, development and Search Engine Optimization (SEO) services. Want to thank you for helping us by providing great hosting seamless support - this is why I continue to recommend you and don't use anyone else for hosting!
eBoundHost provides the very best service I've experienced in hosting. It takes less than 24h to get an answer to any question. They're great.
I waited to write a review until I had absolutely everything working, thinking that something would come up that eboundhost couldn't solve almost immediately. I've never been so happy to be wrong - their customer support is just incredible.