It’s been quite a while since the last official blog post, specifically almost 6 months. This is in no way due to a slowdown of eBoundHost activity, quite to the contrary, we have been so busy that it’s been difficult to keep up with non-critical things like this blog.
The last 6 months have brought a lot of behind the scenes changes to our team, office, data center, even a refresh of our office computers.
Most importantly we have added some fresh new faces to our customer support team. Of course, the term “fresh” is relative, since our team members are industry veterans (if you can say that for a 10 year industry). Those of you who have the pleasure to work with our support team will notice some new names on your support tickets, be sure to put them through their paces! No need to go easy on them just because they are new.
Our data center has been expanded in order to accommodate projected growth. This has involved new rackspace, more bandwidth and more electrical power. Since even the smallest changes to the data center can lead to unexpected consequences, we try to plan ahead as far as reasonable and make incremental changes. The latest update should take us through the middle of 2011 without any more major upgrades.
And finally, we are in the midst of a office move. We outgrew the previous office of 7 years and have moved up to a beautiful new office with large windows. It may be strange to mention that this office has large windows, but you would be surprised at how many potential offices we turned down due to the lack of sunlight. We might be computer people, but aesthetics and comfort of the office environment are paramount. We spend more time working than any other activity, even sleeping takes less time during the week, so the office environment has to be comfortable.
That’s it for now, lots of other things going on that we can’t get into just yet, but a few major changes are in the pipeline. Stay tuned!
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I was just looking over our emails and adding up how much time you guys have taken to get me squared away with my new eboundhost account. I can't tell you what a relief it is to have fast, dependable hosting and the kind of immediate support I've gotten from you, after having struggled with a sub-standard host for years. eboundhost has, in the short time I've been with you, already saved me hundreds of dollars of billable time. My thanks.
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I have been a customer since December of 2001, and the service has been nothing less than excellent. I would recommend eBoundHost highly.
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SUPER SUPPORT - even during "off hours" - Sundays & holidays. Responses have always been within minutes of the initial call or email. The BEST vendor I have ever used in my 10 plus years as a webhosting services consumer.
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Every time I call with a problem or question, Everyone, especially Denis has always stepped up to the occasion. As usual he solved yet another problem I had. You have a superlative customer service. It doesn't get any better. Keep it up guys.