It’s been quite a while since the last official blog post, specifically almost 6 months. This is in no way due to a slowdown of eBoundHost activity, quite to the contrary, we have been so busy that it’s been difficult to keep up with non-critical things like this blog.
The last 6 months have brought a lot of behind the scenes changes to our team, office, data center, even a refresh of our office computers.
Most importantly we have added some fresh new faces to our customer support team. Of course, the term “fresh” is relative, since our team members are industry veterans (if you can say that for a 10 year industry). Those of you who have the pleasure to work with our support team will notice some new names on your support tickets, be sure to put them through their paces! No need to go easy on them just because they are new.
Our data center has been expanded in order to accommodate projected growth. This has involved new rackspace, more bandwidth and more electrical power. Since even the smallest changes to the data center can lead to unexpected consequences, we try to plan ahead as far as reasonable and make incremental changes. The latest update should take us through the middle of 2011 without any more major upgrades.
And finally, we are in the midst of a office move. We outgrew the previous office of 7 years and have moved up to a beautiful new office with large windows. It may be strange to mention that this office has large windows, but you would be surprised at how many potential offices we turned down due to the lack of sunlight. We might be computer people, but aesthetics and comfort of the office environment are paramount. We spend more time working than any other activity, even sleeping takes less time during the week, so the office environment has to be comfortable.
That’s it for now, lots of other things going on that we can’t get into just yet, but a few major changes are in the pipeline. Stay tuned!
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eBoundHost.com has been a dream to work with. My questions are answered in minutes, the price is very reasonable, the interface is great, I am very happy with how smooth everything works.
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Reliability and customer service that is rare and refreshing. We have been using eBoundHost for several years and unlike many companies who's service wanes over the years, the staff at eBound has consistently delivered top notch performance. Bravo!
SUPER SUPPORT - even during "off hours" - Sundays & holidays. Responses have always been within minutes of the initial call or email. The BEST vendor I have ever used in my 10 plus years as a webhosting services consumer.
I have been a customer since December of 2001, and the service has been nothing less than excellent. I would recommend eBoundHost highly.
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I waited to write a review until I had absolutely everything working, thinking that something would come up that eboundhost couldn't solve almost immediately. I've never been so happy to be wrong - their customer support is just incredible.
Every time I have contacted my host provider. They have responded with speed, courtesy and accuracy they are professional and a joy to work with.
Over the years, I've dealt with many companies. None come close to equaling the service and price offered by eBoundHost.
I'm Stan Bogdashin, a customer of your hosting company for the past 2 years. Our company provides web design, development and Search Engine Optimization (SEO) services. Want to thank you for helping us by providing great hosting seamless support - this is why I continue to recommend you and don't use anyone else for hosting!
Every time I call with a problem or question, Everyone, especially Denis has always stepped up to the occasion. As usual he solved yet another problem I had. You have a superlative customer service. It doesn't get any better. Keep it up guys.
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I was just looking over our emails and adding up how much time you guys have taken to get me squared away with my new eboundhost account. I can't tell you what a relief it is to have fast, dependable hosting and the kind of immediate support I've gotten from you, after having struggled with a sub-standard host for years. eboundhost has, in the short time I've been with you, already saved me hundreds of dollars of billable time. My thanks.
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