This afternoon we experienced a massive distributed denial of service attack against the eBoundHost network.
Although we have been working to mitigate a DDoS starting at Noon CST (GMT -6) without customer impact, the attack escalated and began to impact customers at 1 PM CST. The attack was fully resolved at 1:52 PM CST.
Typically these events are handled seamlessly in the background without impacting our end users. However, the scale of this event was unprecedented and the skill of the attackers was considerable. Our network engineers were able to resolve this problem and have the impacted network segments back online within 55 minutes.
As always, we will use this incident as a learning opportunity to see how to adapt to the evolving attack vectors and protect our customers from downtime in the future.
If you have questions about any aspects of this attack, please reach out to our support team. We are here for you.