(888) 554-9990

Get Better Hosting
 
2 Comments

Call center phone problems

Technological advancements are not without caveats.  For instance, our VOIP provider is having issues and as a result our primary telephone line is not working for some callers.  Luck would have it that all of our other (secondary) lines are working without any issues, while the only one that truly matters is down.

For the next several days call this secondary number: 847-368-9490

We have used this particular telephone company for the past 2 years without any major issues and this is the first time we have seen how they respond to a real customer service trouble ticket.

Working with their first and second level support really makes me appreciate our own support team.  Our people know what they are doing and they don’t have idiotic scripts to read while you are aggravated on the other end of the phone call.  We don’t waste your time with endless “for this department press this, for that department press that”.  We don’t have you wait on hold endlessly while reading basic notes.  We don’t transfer you to five departments before reaching the correct person.  Bad customer service is infuriating.

If we don’t have a resolution tomorrow, we will move off to another carrier, telephone support is too important for our customers.

You don’t appreciate good service until you need it.

Jindrich | 2009/04/21

The best way how to speak to technicians is to phone up sales department. They will transfer your phone call directly to them… It works here in Czech Republic so it must work in the U.S.A. as well. Try it this way next time :-) and you will not hear again for billing department press 2… etc.

Respond

Matthew | 2009/04/24

You guys are great in that I get the same number for sales and support.

Respond

Write a Comment




EXCELLENT across the board, super quick reply to questions (about 15-30min). Outstanding! Loads of features, excellent price! Loads of space and bandwidth!

Beau B.

I have worked with many hosting companies over the course of my years in the website building and design business. I can say with certainty that eBoundHost.com is among the elite companies. I would and have recommended them to anyone.

Jim Nickerson

From using your hosting services for dozens of web clients and appreciating your wonderful customer service (all the while enjoying spending my meaty affiliate checks), I look forward to growing with you and watching you evolve surely and steadily into a powerhouse of a force to be reckoned with for your competitors. In an overcrowded abyss of hosting providers it is an absolute MUST to stand out above the crowd if you want to claim your stake and play with the big boys. Period. All I can say is this...Look Out World - GAME ON!!!

S. Gino

I have been a customer since December of 2001, and the service has been nothing less than excellent. I would recommend eBoundHost highly.

Jason Maggard

eBoundHost is the best. I have dealt with many hosting providers over the last 10 years. eBoundHost surpasses them all. Absolutely the highest level of quality service anywhere. Do yourself a big favor and sign on with eBoundHost.

Dave "Infodave" Beightol

Reliability and customer service that is rare and refreshing. We have been using eBoundHost for several years and unlike many companies who's service wanes over the years, the staff at eBound has consistently delivered top notch performance. Bravo!

Don Bailey

eBoundHost provides the very best service I've experienced in hosting. It takes less than 24h to get an answer to any question. They're great.

Fabien Papleux

Excellent response to questions and issues. Fabulous uptimes. Personable tech support.

Lisa Cowan

There is not a place on this Planet that you can get better service, support or hosting!

Pat

No better web host on the market! Support is second to none.

Roger Hamilton

Awesome Service And Excellent Customer Service!

Cory Farbman

eBoundHost.com has the best customer service in ANY industry. Their support staff answers phone calls and emails immediately and they have time and time again gone over and above their responsibilities to make sure I am taken care of and that my clients are happy. I have many websites hosted here from small business to corporate level and have dealt with many hosting companies in the industry and eBoundHost.com is by far the BEST hosting provider there is. Great prices, great service, great hosting packages, and a killer reseller program! THANK YOU AGAIN :)

Shannon

Fast, reliable, full of features... Over the years, I have used more than a dozen hosts, both the big ones and smaller ones; eBoundHost.com is by far my favorite.

Dries J

I came to eBoundHost after a very bad experience with a so called "big boy" - you know one of those places you are only a number. I have been a satisfied customer for more than 4 years now. The support is second to none.

Gary Hutchison

Every time I have contacted my host provider. They have responded with speed, courtesy and accuracy they are professional and a joy to work with.

P. LaGambina

I was just looking over our emails and adding up how much time you guys have taken to get me squared away with my new eboundhost account. I can't tell you what a relief it is to have fast, dependable hosting and the kind of immediate support I've gotten from you, after having struggled with a sub-standard host for years. eboundhost has, in the short time I've been with you, already saved me hundreds of dollars of billable time. My thanks.

Bart W

Great customer service. After looking around for a while we signed up with eBoundHost. And I can assure you that we made right decision. Customer service is so good that I don't have words to explain. I would recommend this service to everyone.

Keval

1) Their technical support people are always available to help with questions. 2)Server and network speed excellent. 3)Everything works great. 4)I highly recommend them!!!Thank you.

Jindrich Radic

Cost, technical support and promptness of return calls are of paramount importance to me since most of my work is done on the road and waiting for a reply is frustrating. eBoundHost has been a pleasure to work with friendly, courteous and professional.

Steve Berry

We at Alico have 4 domain names which we started subscribing at eBoundHost since more than 4 years. In brief they are the best webhosting provider with a sexy Control Panel and perfect fast response support.

Ahmed Hussein
AlicoUAE

Find the right cloud VPS Size for your website

Smaller websites with less traffic

Multiple websites or large traffic-intensive websites

1
CPUs
1.5
GB RAM
50
GB Storage
2
TB Transfer

$25/month

Get Started

30 day money back

cPanel™ Included!

2
CPUs
3
GB RAM
100
GB Storage
3
TB Transfer

$40/month

Get Started

30 day money back

cPanel™ Included!

4
CPUs
5
GB RAM
200
GB Storage
5
TB Transfer

$50/month

Get Started

30 day money back

cPanel™ Included!

6
CPUs
7
GB RAM
450
GB Storage
7
TB Transfer

$65/month

Get Started

30 day money back

cPanel™ Included!

8
CPUs
9
GB RAM
600
GB Storage
10
TB Transfer

$99/month

Get Started

30 day money back

cPanel™ Included!

10
CPUs
10
GB RAM
1000
GB Storage
12
TB Transfer

$125/month

Get Started

30 day money back