Technological advancements are not without caveats. For instance, our VOIP provider is having issues and as a result our primary telephone line is not working for some callers. Luck would have it that all of our other (secondary) lines are working without any issues, while the only one that truly matters is down.
For the next several days call this secondary number: 847-368-9490
We have used this particular telephone company for the past 2 years without any major issues and this is the first time we have seen how they respond to a real customer service trouble ticket.
Working with their first and second level support really makes me appreciate our own support team. Our people know what they are doing and they don’t have idiotic scripts to read while you are aggravated on the other end of the phone call. We don’t waste your time with endless “for this department press this, for that department press that”. We don’t have you wait on hold endlessly while reading basic notes. We don’t transfer you to five departments before reaching the correct person. Bad customer service is infuriating.
If we don’t have a resolution tomorrow, we will move off to another carrier, telephone support is too important for our customers.
You don’t appreciate good service until you need it.
Every time I have contacted my host provider. They have responded with speed, courtesy and accuracy they are professional and a joy to work with.
eBoundHost.com has been a dream to work with. My questions are answered in minutes, the price is very reasonable, the interface is great, I am very happy with how smooth everything works.
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Every time I call with a problem or question, Everyone, especially Denis has always stepped up to the occasion. As usual he solved yet another problem I had. You have a superlative customer service. It doesn't get any better. Keep it up guys.
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1) Their technical support people are always available to help with questions. 2)Server and network speed excellent. 3)Everything works great. 4)I highly recommend them!!!Thank you.
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SUPER SUPPORT - even during "off hours" - Sundays & holidays. Responses have always been within minutes of the initial call or email. The BEST vendor I have ever used in my 10 plus years as a webhosting services consumer.
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EXCELLENT across the board, super quick reply to questions (about 15-30min). Outstanding! Loads of features, excellent price! Loads of space and bandwidth!
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Cost, technical support and promptness of return calls are of paramount importance to me since most of my work is done on the road and waiting for a reply is frustrating. eBoundHost has been a pleasure to work with friendly, courteous and professional.
I waited to write a review until I had absolutely everything working, thinking that something would come up that eboundhost couldn't solve almost immediately. I've never been so happy to be wrong - their customer support is just incredible.
Reliability and customer service that is rare and refreshing. We have been using eBoundHost for several years and unlike many companies who's service wanes over the years, the staff at eBound has consistently delivered top notch performance. Bravo!