New support system is in the works. It integrates with the email system and billing system, which means you don’t have to remember yet another login/password and you can still reach our support by emailing support@eboundhost.com. The system is trouble ticket oriented so you will be able to keep track of your issues in a much more organized way.
This is coming in the next few days an announcement will be made on our “news” section.
I was wondering, what software you guys use for this? I have been scouting for the best ticketing system for my site and have of yet, not found a great one. Thanks for any help you can offer! Also, the outage tonight was very short and I appreciate that! Thank you again for offering great service!